Privacy Policy

1. Introduction

Your privacy is important to us at LAMALAMA SHOP SDN. BHD. This Privacy Policy explains how we collect, use, share, and protect your personal data when you browse our website, purchase rare collectibles, or interact with our services—whether online or in-store.
By using our website or services, you consent to the practices outlined in this policy. We are committed to safeguarding your information and ensuring a secure and trustworthy shopping experience.

2. What Information We Collect

We collect both personal and non-personal information to deliver personalized service and preserve the heritage of your collecting experience.

Personal Information

We may collect the following details when you make a purchase, inquire about items, or contact us directly:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (handled securely via third-party payment gateways — we do not store your card information)
  • Purchase history
  • Any personal messages, special requests, or communication via forms, email, or social media

Non-Personal Information

Collected automatically to help us improve your browsing experience:

  • Browser type and device model
  • IP address and location
  • Pages visited and duration
  • Referring websites or search engines
  • Cookies and similar technologies (see Section 6)

3. How We Use Your Information

We use your data strictly for purposes aligned with our business as a vintage and antique dealer:

  • To process and ship your antique or collectible orders
  • To communicate updates regarding your purchase
  • To respond to your inquiries about item authenticity or availability
  • To personalize your experience based on interest
  • To improve our website’s content and user navigation
  • To send promotional content (only if you’ve opted in)
  • To fulfill legal or tax obligations

We never sell your personal data. All use is for legitimate business and compliance purposes.

4. How We Share Your Information

We only share data with trusted third parties when necessary to provide our services:

  • Payment processors – for secure checkout
  • Courier and delivery partners – to ensure safe delivery of fragile vintage items
  • Website and marketing service providers – to maintain smooth online operations
  • Authorities – if legally required (e.g., customs declarations or law enforcement)

All third parties are bound by confidentiality and data protection agreements.

5. Data Retention

We retain personal data only as long as necessary for:

  • Completing transactions
  • Providing after-sales support
  • Maintaining records for tax and legal compliance

You may request deletion of your personal data by contacting us at lamalama.shop@outlook.com, unless we are legally required to retain it.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience:

  • Essential cookies – for cart functionality and session tracking
  • Analytics cookies – to see how users interact with our site
  • Marketing cookies – if and when promotional ads are enabled (optional)

You can manage your cookie preferences through your browser settings.

7. Your Rights

Under Malaysia’s Personal Data Protection Act (PDPA) 2010, you have the right to:

  • Access your personal data
  • Request corrections to inaccurate data
  • Withdraw consent for future data use
  • Request erasure of your information (where applicable)

To make any of the above requests, email us at lamalama.shop@outlook.com.

8. Data Security

We take your data seriously and implement industry-standard safeguards:

  • SSL encryption on our website
  • Secure servers with firewall protection
  • Restricted access to personal data
  • Internal staff awareness and compliance training

While we strive for complete security, no digital system is completely immune. We continually review and improve our security measures.

9. Third-Party Links

Our site may include links to marketplaces or historical references. Please note that these external sites have their own privacy policies, which you should review before sharing personal information.

10. Updates to This Policy

We may update this Privacy Policy as our business evolves or in response to regulatory changes. The updated version will be posted here with a revised effective date. We encourage you to review it periodically.

11. Contact Us

If you have any questions, feedback, or data-related requests, please contact us:
📧 Email: lamalama.shop@outlook.com
📞 Phone: 017-546 3369
🏢 Address: LG 1-2, Seri Gembira Avenue, No. 6, Jalan Senang Ria, Kuchai Lama, 58200 Kuala Lumpur